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Terms of Service

Please review our terms and conditions before using our platform.

1

Acceptance of Terms

By accessing or using Sprinter Van Rentals USA, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.

2

Eligibility

To use our platform as a renter, you must meet the following requirements:

  • arrow_rightBe at least 25 years of age
  • arrow_rightHold a valid driver's license
  • arrow_rightCarry valid auto insurance
  • arrow_rightMaintain a clean driving record
3

Booking & Payment

All bookings are subject to the following payment terms:

  • arrow_rightA 20% deposit is required at the time of booking to confirm your reservation.
  • arrow_rightFull payment is due at least 72 hours before your scheduled trip start time.
  • arrow_rightAll fees are non-negotiable and clearly displayed before checkout.
4

Cancellation Policy

For full details on our cancellation windows, fees, and refund process, please visit our Cancellation Policy page.

  • arrow_rightFree cancellation is available when you cancel 5 or more days before the trip start date.
  • arrow_rightLate cancellations and no-shows are subject to fees as outlined in our cancellation policy.
5

Vehicle Use

Renters agree to the following conditions when operating a vehicle booked through our platform:

  • arrow_rightNo smoking of any kind is permitted inside the vehicle.
  • arrow_rightNo pets are allowed unless explicitly approved by the host in advance.
  • arrow_rightNo off-road use — vehicles must remain on paved, maintained roads at all times.
  • arrow_rightThe vehicle must be returned with the same fuel level as when it was picked up.
  • arrow_rightAny damage must be reported to the host and Sprinter Van Rentals USA immediately.
6

Insurance & Liability

All renters are required to carry adequate insurance coverage during the rental period:

  • arrow_rightRenters must carry valid auto insurance that covers rental vehicles.
  • arrow_rightThe host's insurance is considered secondary coverage and applies only after the renter's policy has been exhausted.
  • arrow_rightThe renter is responsible for all deductibles and any costs not covered by their insurance policy.
7

Indemnification

You agree to indemnify, defend, and hold harmless Sprinter Van Rentals USA, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the platform, your violation of these Terms, or your violation of any rights of a third party.

8

Limitation of Liability

Sprinter Van Rentals USA operates as a marketplace platform connecting vehicle hosts with renters. As such:

  • arrow_rightWe are not responsible for disputes between hosts and renters beyond providing reasonable mediation assistance.
  • arrow_rightIn no event shall Sprinter Van Rentals USA be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the platform.
9

Modifications

We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes. Your continued use of the platform following the posting of any changes constitutes acceptance of those changes.

10

Contact

If you have any questions about these Terms of Service, please contact us at [email protected].