Question 1

In which cities do you have vans?

Accepted Answer

Our major hubs are San Diego, CA, Los Angeles, CA, San Francisco, CA and Elizabeth, New Jersey. We also have vans in Phoenix, Las Vegas, Dallas, Houston, Austin, Atlanta, Miami, Tampa, Chicago, Seattle, Portland, and many more cities. Please contact our office before visiting a facility as vans are frequently off-property for maintenance or transfers.

Question 2

Which van is best for me?

Accepted Answer

Review our fleet page for seating configurations, cargo space, and features. Our rental coordinators are also available to provide personalized assistance to help you choose the right van for your trip.

Question 3

How much storage or cargo room do the vans have?

Accepted Answer

All vans feature a 170 wheelbase. Cargo varies by seating: 12-passenger and business class offer 5ft+; 15-passenger has ~2.5ft+; cargo vans provide 14ft+ (no bench) or 11ft+ (with bench).

Question 4

Do you offer unlimited mileage?

Accepted Answer

For most of our vans, we do offer an unlimited mileage package for an additional fee or in exchange for Google Maps/Yelp reviews.

Question 5

Do I need a special license to rent a Sprinter Van?

Accepted Answer

No special license is required to rent our Sprinter vans. A standard driver's license is sufficient. However, we recommend researching state-specific driving laws for your travel route.

Question 6

Can you deliver a van to my home or office?

Accepted Answer

Absolutely, our drivers can deliver and pick-up vans from any location. Rates are determined by distance from our main hubs, with discounts available near major transportation hubs.

Question 7

What time can I pick up and drop off the van?

Accepted Answer

We are very flexible. We allow pickup/drop-offs 24/7 with attendant-free paperwork handled online before your arrival.

Question 8

How do I reserve a van?

Accepted Answer

Please reserve your van through our online reservation system. Phone reservations are not available, but we offer email and text support to help you through the process.

Question 9

Can I cancel my reservation?

Accepted Answer

Yes, you can cancel a reservation online. Free cancellation is available up to 5 days before your trip via your order number and email.

Question 10

When do I pay for the rental?

Accepted Answer

A 20% refundable down payment is required to reserve the van. The remaining balance is due 72 hours before your trip. Extended rentals may have different payment arrangements.

Question 11

Can I take the van out of state or to a different country?

Accepted Answer

Yes, we allow our vans to travel anywhere in the continental United States. We even allow our vehicles to go to Canada or Mexico, if we are notified prior to your rental.

Question 12

Do the vans have a hitch and can I pull a trailer?

Accepted Answer

Many of our vans feature hitches. Please request one when making your reservation. Towing fees may apply. Maximum towing capacity is 2500 lbs with a tongue weight maximum of 150 lbs.

Question 13

Can I take the van off-road?

Accepted Answer

Off-road driving is prohibited in our vans. Using 4WD off-road may void insurance coverage.

Question 14

What type of fuel do the vans use?

Accepted Answer

All Sprinter vans require NO. 2 Diesel available at most gas stations. Ford Transit vans use unleaded gasoline. Bio-diesel cannot be used as a substitute.

Question 15

What kind of help/service is available if mechanical issues occur?

Accepted Answer

Free 24-hour Roadside Assistance is provided with every rental. Contact your host first, then Mercedes-Benz or Ford Motor Co. roadside assistance is available as backup. Any repairs require pre-approval.

Question 16

Are pets allowed to travel in the vans?

Accepted Answer

Yes, absolutely. Just inform us when making the reservation. Please review our pet-friendly policy for full details on requirements.

Question 17

What are the age requirements to rent a van?

Accepted Answer

Age 18: can rent (not drive). Age 21: business driving. Age 24+: personal use driving. Driver changes are permitted after booking.

Question 18

Can I take the van to the snow?

Accepted Answer

We do not recommend that the vans be taken to the snow as they are not 4x4. As a result we do not offer snow-chains with any rental.

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